At Maysarah.store, we are committed to ensuring a seamless shopping experience. Please review the following terms of service carefully as they govern your use of our website and the purchases made through it.

Exchange Policy

In the event of a dispute, products purchased from Maysarah.store may be exchanged within 10 days under the following conditions:

• The exchange request is made within the specified time frame.
• The item(s) received are faulty, damaged, or defective at the time of delivery.
• The product(s) received differ from the original order.
• Any essential components of the package, such as price tags, labels, or original packing, are missing.

To process your exchange request, you are required to provide images of the damaged or missing items along with the outer packaging. These images should be shared via email at info@maysarah.ae before discarding the packaging.

Dispute Resolution

To raise a dispute regarding a defective item:

1. Email pictures of the defective product to info@maysarah.ae or call us at +971 507866084 within 3 days of order delivery.
2. Each dispute will be reviewed individually, and we will make every effort to resolve the matter fairly.
3. Upon successful resolution, we will:
   • Provide a replacement product, or
   • Issue a coupon equivalent to the product’s value, redeemable on Maysarah.store within the next 60 days.

Note: Disputes raised after the 3-day period will not be accepted.

Customer Responsibility

Customers are responsible for ensuring that all purchases are made in good faith and without any intent of fraudulent activity. Additionally, customers bear the responsibility for their selection of articles, dresses, or other products.

Data Use and Privacy

By using Maysarah.store, you agree to the collection and use of your data as follows:

• Marketing Communication: We may send you newsletters, catalogs, or marketing offers (e.g., your email address, wish lists, name, and postal address).
• Account Management: We may create and manage your personal account using your name, email address, and contact number.
• Delivery Assistance: Our team may contact you via phone or email to resolve any delivery-related issues.
• Fraud Prevention: We may disclose your data to fraud prevention agencies.
• Age Validation: We may validate your legal age for online shopping.

Payment Policy

We accept online payments via Visa, MasterCard, and PayPal.

• Payment details you provide will be processed securely through our payment provider.

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Note:
Please read these terms carefully. These terms and conditions, as amended from time to time, constitute a binding agreement between Maysarah.store and its users. By visiting, using, or shopping on our website, you accept these terms and conditions.

For inquiries or further assistance, please contact us at:

• Email: info@maysarah.ae
• Phone: +971 507866084